Payment & Refund Policy

Key payment terms

• No signed contract is needed: your email approval of a quote, your request to start, or your payment is your agreement to this policy.
• 100% of the project fee must be paid within 7 days of delivery of the project.
• You have a 5-day testing period after delivery. Work is accepted when you confirm it, when the period ends without a written defect report, or when you put it into use.
• Once testing is completed and the work is accepted, no refund can be issued.
• Overdue invoices incur late charges, and we may suspend services and withhold ownership and access until paid in full.

1. Key definitions

• Delivery means the date we make a completed project or agreed milestone available to you, whether by deploying it to a staging or live environment, handing over files or repository access, or notifying you in writing that it is ready for testing.
• Testing Period means the 5 calendar days that start on the date of Delivery.
• Acceptance means the earliest of: (a) your written confirmation (an email is enough); (b) the end of the Testing Period without a written report of material defects; or (c) the time you or your customers start using the deliverable in a live or commercial setting.
• Fee means the total price in the accepted proposal, statement of work or agreement, plus approved change requests.

2. Quotes and fees

• Quotes are in Canadian dollars (CAD) unless stated otherwise and exclude applicable taxes.
• A quote is valid for 14 days. Work begins when you accept it in writing and we confirm a start date.
• Email counts as written agreement. If there is no signed contract, your email approving a quote or scope, asking us to start work, confirming a requirement or approving a deliverable is treated as your written consent to this Payment & Refund Policy and our Terms & Conditions, and as your commitment to pay the Fee. Continuing to correspond with us about the project after we have sent you the quote or this policy is also treated as consent. Electronic approvals have the same effect as a signature under Ontario's Electronic Commerce Act, 2000.
• The Fee covers only the scope in the proposal. Extra work, new features and revisions beyond the agreed scope are billed separately after you approve a change request.
• Third-party costs, such as domain names, hosting, software licences, stock assets, app store fees and paid API usage, are not included unless stated, are billed at cost and are not refundable.

3. When payment is due

100% of the project Fee must be paid within 7 days of Delivery. The payment date runs from Delivery and is not delayed because testing is still under way.

If your proposal sets a deposit or milestone payments, those amounts are due as stated and are credited against the Fee, and the remaining balance is still due within 7 days of Delivery.

Where you give us written notice during the Testing Period of a material defect that stops the deliverable from working as specified, we will fix it, and the due date for the Fee is extended until 7 days after we deliver the fix. Minor issues, preferences and new requests do not delay the due date.

4. Testing and acceptance

• During the Testing Period you should check the deliverable against the agreed scope and report any defects in writing with enough detail for us to reproduce them.
• We will correct defects that are a genuine departure from the agreed scope at no extra charge. Changes to the scope, design or behaviour you simply prefer are change requests and are billed separately.
• If you do not report material defects in writing before the Testing Period ends, the work is treated as accepted. Using the deliverable in production is also acceptance.
• Acceptance means you confirm the work meets the agreed scope. It does not affect your duty to pay the Fee.

5. Refund policy: no refunds after acceptance

Our work is skilled, time-intensive labour that cannot be returned or resold. Because of this, once testing is completed and the work is accepted, no refund can be issued, in whole or in part, for any reason.

Deposits, milestone payments and fees paid for work already performed are non-refundable. This includes work that was started, designed, built or delivered, even if you later change your mind, change direction, close your business, choose another supplier or decide not to launch.

Dissatisfaction with a result that matches the agreed scope, a change in your business needs, a lack of sales or traffic, and decisions by third parties (such as app stores or advertising platforms) are not grounds for a refund.

6. Our remedy for defects

If a deliverable has a material defect that you reported within the Testing Period, our commitment is to repair it within a reasonable time. Repair is your sole and exclusive remedy for defects. A refund is not a remedy for defects.

7. Limited exceptions

Where Siman Tech, after being given written notice and a reasonable opportunity to fix the problem, is unable to deliver a material part of the agreed scope, we may at our sole discretion refund or credit the portion of the Fee that you have paid for that undelivered part. The refund will never exceed the amount you paid for that part, and it will not apply to anything delivered and accepted.

Nothing in this policy limits any right you have under law that cannot be waived.

8. Cancelling before delivery

If you cancel or pause a project before Delivery, you will pay for all work performed up to the date of cancellation, and for third-party and other non-cancellable costs we committed on your behalf. Work performed is calculated as the greater of the share of the Fee that matches the completed work and our time at our standard hourly rates. Deposits and milestone payments already paid are non-refundable and are applied against these amounts. We will hand over completed work only after the amounts due are paid, as set out in section 11.

9. Late payment

• Overdue amounts bear interest at 1.5% per month (18% per year), calculated daily from the due date until paid, both before and after any judgment.
• If an invoice is more than 7 days overdue, we may suspend work, support, hosting and access to any deliverable that we host or control, until all overdue amounts are paid.
• You are responsible for the reasonable costs we incur collecting overdue amounts, including collection agency fees and legal fees.
• Amounts disputed in good faith must be raised in writing within 5 days of the invoice date, with reasons. The undisputed part must still be paid on time.

10. Hourly developers and engineers for hire

• You pay the hourly rate in your agreement for every hour worked by the team member, as recorded on timesheets, plus applicable taxes. Minimum hours, overtime and travel or on-site costs are as stated in the agreement.
• We invoice at the intervals stated in the agreement. Unless it says otherwise, invoices are payable within 7 days of the invoice date.
• Hours that have been worked are non-refundable. Timesheets not disputed in writing within three business days are treated as approved.
• Hours booked but not used because of your absence, cancellation, lack of access or lack of work are billed, unless you gave the notice period stated in the agreement (or, if none, 48 hours' notice).
• You may end an engagement by giving the notice stated in the agreement (or, if none, 7 days' written notice) and paying all hours worked up to the end date.

11. Ownership, handover and recurring services

• Ownership of deliverables, source code, designs, credentials and domain transfers passes to you only after we have received full payment. Until then you have a limited licence to test the deliverable, and we may keep, restrict or remove access to it.
• Recurring services, such as managed IT support, hosting, maintenance and subscriptions, are billed in advance for each term. They renew automatically unless you cancel in writing at least 30 days before the renewal date, and fees for a term already started are not refundable or prorated.
• Our own products, such as TEVE, StartRadio, GoRides and Forky, may have their own plans and billing terms, which apply to those products. Unless the product's terms or the law say otherwise, paid plans are not refundable.

12. Taxes, currency and payment methods

• Applicable sales taxes, including HST, GST and PST, are added to invoices unless an exemption applies and is documented.
• Payment is due in the currency on the invoice, which is CAD unless we agree otherwise. Bank, wire and currency conversion fees are your responsibility.
• We accept the payment methods listed on your invoice or agreement, which may include Interac e-Transfer, bank transfer and card payments. Card payments may be processed by a third-party payment provider.
• Always confirm our payment details by phone or email with us before sending money, as we will never change them by an unverified message.

13. Chargebacks and payment disputes

If you dispute a valid charge with your bank or card issuer instead of contacting us first, we may suspend services, and we will provide evidence of the engagement, delivery and acceptance. You are responsible for any chargeback or recovery fees. Please contact us first at info@siman.ca, as most issues can be resolved directly.

14. Changes to this policy

We may update this policy from time to time. The version in force when you accepted your proposal or agreement applies to that engagement, unless the law requires otherwise. A signed agreement that expressly differs from this policy takes priority over it.

15. Contact

Billing questions? Email info@siman.ca or call +1-604-655-1283. Governing law: this policy is governed by the laws of Ontario and the federal laws of Canada, as described in our Terms & Conditions.

Related policies

• Privacy Policy
• Terms & Conditions
• Disclaimer