Privacy Policy

1. Who we are

Siman Tech (“Siman Tech”, “we”, “us”, “our”) is a technology company based in Ontario, Canada. We build custom software, run cloud and IT support, provide cybersecurity, offer developers for hire by the hour, and operate our own products including TEVE, StartRadio, GoRides and Forky.

This policy covers https://siman.ca (the “Website”) and the information we collect when you contact us, request a quote, request a team member or use our services. Some of our products have their own privacy notices, which apply in addition to this policy for that product.

2. Information we collect

We collect only what we need to respond to you and run our business.

• Information you give us: your name, email address, phone number, company name and role, the services you are interested in, budget, timeline, project description and any files you attach when you use our contact or hiring forms, email us or call us.
• Business and billing information: details needed to prepare proposals, agreements and invoices, such as company legal name, billing address, tax numbers and payment records. We do not store full card numbers on our servers.
• Information collected automatically: IP address, browser and device type, pages viewed, referring page, approximate location and the date and time of your visit, collected through server logs, cookies and similar technologies.
• Information from our team and candidates: where you work with us as a contractor or engineer placed with a client, we hold the details needed for the engagement, such as contact details, skills, timesheets and agreements.

We do not knowingly collect sensitive personal information (such as health or government ID numbers) through the Website. Please do not send it to us unless we have asked for it for a specific, agreed purpose.

3. How we use your information

• To reply to enquiries, prepare quotes and proposals, and provide the services you ask for.
• To create agreements, schedule work, send invoices, collect payment and keep business records.
• To place and manage hourly team members at a client's work location under a written agreement.
• To operate, secure and improve the Website and our services, including diagnosing errors and preventing fraud and abuse.
• To understand how visitors use the Website so we can improve our content and measure our marketing.
• To send service messages, and, with your consent where the law requires it, news and offers. You can unsubscribe at any time.
• To meet legal, tax and regulatory obligations and to establish or defend legal claims.

4. Consent and legal basis

We collect, use and share personal information with your consent, which may be express (for example, ticking the consent box on our forms) or implied (for example, when you send us an enquiry and expect a reply). We may also rely on exceptions permitted by law, such as to perform a contract, comply with a legal duty or protect our rights.

When you email us, or reply to our emails, you consent to us using the information in those messages to respond to you, prepare quotes and agreements and provide the services you ask for. Continuing to correspond with us by email after we have shared this policy is treated as your consent to the handling of your information described here.

You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us at info@siman.ca. Withdrawing consent may mean we can no longer provide some services.

5. Who we share information with

We do not sell your personal information. We share it only in these situations:

• Service providers who help us run the business, such as web hosting and infrastructure, email delivery, analytics, advertising measurement, communications, payment and accounting tools. They may use the information only to provide their services to us.
• Clients and team members, where needed to carry out a hiring or project engagement.
• Professional advisers such as lawyers, accountants and insurers.
• Authorities and other parties where required by law, court order or to protect rights, safety and security.
• A successor or buyer if Siman Tech is involved in a merger, financing or sale of business assets, in which case we will require them to protect your information.

6. Cookies and analytics

The Website uses cookies and similar technologies that are necessary for it to work, and, where enabled, analytics and advertising measurement tags that help us understand traffic and the performance of our marketing. These may be provided by third parties such as Google.

You can block or delete cookies in your browser settings. Some parts of the Website may not work properly without them. You can also use browser tools or opt-out pages offered by analytics and advertising providers to limit tracking.

7. Where information is stored

Our service providers may store and process information outside your province or outside Canada, including in the United States and other countries. Information held in another country may be accessible to courts, law enforcement and security authorities there under that country's laws. We use contracts and reasonable safeguards to protect information handled by providers on our behalf.

8. How long we keep information

We keep personal information only as long as needed for the purposes described above or as the law requires. As a general guide, enquiries that do not become a project are kept for up to 24 months, and client, contract and billing records are kept for at least the period required for tax and accounting purposes (typically seven years). When information is no longer needed we delete or de-identify it.

9. How we protect information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encrypted connections (HTTPS), access controls, and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify affected people and the Privacy Commissioner of Canada as the law requires.

10. Your rights

Subject to applicable law, you have the right to:

• ask what personal information we hold about you and how it is used and shared;
• ask us to correct information that is inaccurate or incomplete;
• withdraw your consent, and ask us to delete your information where we no longer need it;
• opt out of marketing messages by using the unsubscribe link or contacting us; and
• make a complaint to us, and, if you are not satisfied, to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

To make a request, email info@siman.ca. We may need to verify your identity first and will respond within the time the law requires, normally within 30 days.

11. Marketing emails (CASL)

We send commercial electronic messages only in line with Canada's Anti-Spam Legislation (CASL), with your consent or where the law otherwise permits. Every marketing email includes our contact details and a way to unsubscribe, and we act on unsubscribe requests promptly.

12. Children

The Website and our business services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

13. Third-party links

The Website may link to other websites, apps and services, including our own products and client sites. We do not control their content or privacy practices, so please read their policies before sharing information.

14. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Material changes will be highlighted on the Website, and continued use of the Website after an update means you accept the revised policy.

15. Contact us

Questions or requests about privacy? Contact Siman Tech at info@siman.ca or +1-604-655-1283, or write to us at Ontario, Canada.

Related policies

• Terms & Conditions
• Disclaimer
• Payment & Refund Policy